“My 2.5-year-old son fell in a storm drain in my parking spot at a local community center in which I was a member. He fell 12 feet and fortunately just sustained minor injuries but left us with medical bills and a very fearful child. The first time I spoke to Jon on the phone I cried the entire conversation. I felt terrible but he made me feel like he wanted to help us and that he understood why I was so upset. He was always upfront with us about what to expect and gave great advice. Hopefully, I will never need a personal injury attorney but if I do, I know that I will call Jon.”